A short recap of the main work experiences.
Ericsson Italy (via Egomnia)
Oversaw daily operations for the EHC team, coordinating cross-vendor groups and ensuring service continuity. Managed shift planning, onboarding workflows, KPI reporting, workflow optimization, and technical escalations. Implemented automation initiatives and structured processes to improve service quality and operational efficiency.
Egomnia S.p.A.
Developed platforms leveraging LLM and RAG techniques to analyze procedures and automate customer support ticket handling. Core technologies: React, Next.js, Python, Flask. Designed and implemented server management solutions with scalable React/Next.js frontends. Took on the role of Service Delivery Manager, ensuring technical alignment and project success with clients.
KuriU
Developed and optimized full-stack web applications using React, Next.js and Java Spring Boot. Managed database interactions with MySQL and PostgreSQL. Collaborated with cross-functional teams for API integration and feature delivery. Implemented performance improvements and robust backend logic.
Fast2Digital
Developed and maintained web applications using Javascript and React. Built responsive interfaces with Bootstrap and Tailwind CSS. Collaborated with project managers and stakeholders to satisfy business requirements. Streamlined workflows using no-code tools for rapid prototyping.